Terms and Conditions

HomeTerms and Conditions

Terms and Conditions:

 

These terms and conditions ("Terms") apply to the use of the voucher provided by Karma Group for a free stay at one of our resorts. By redeeming the voucher, you agree to abide by these Terms.

 

  • Validity:
      • The voucher is valid for only one married or cohabiting couple.
      • The voucher is applicable for a stay at one of our Karma Group resorts or Partner Properties. Please refer to our website for an updated list of participating resorts.
  • Reservation and Deposit:
      • To secure your reservation and guarantee your room, a refundable commitment deposit of $100 is required.
      • This deposit is 100% redeemable towards Food and Beverages during your stay at the resort.
      • Alternatively you can provide us with confirmed flight tickets (within in 48hrs, as unconfirmed space can be held only for that window time) to book.
  • Accommodation Details:
      • Children below the age of 6 stay for free; additional charges apply for older children based on room upgrades.
      • The standard accommodation is a studio/ hotel room with a maximum occupancy of 2 adults and 1 child below the age of 6 years.
      • Room upgrades are available: $50 for a 1-bedroom upgrade, $100 for a 2-bedroom upgrade, or $150 if two studio/ hotel rooms are required.
      • Accommodation is subject to availability, especially during peak dates, black-out dates are applicable on Christmas and New Years.
  • Voucher Validity:
      • The voucher is valid for 12 months from the date of issuance.
      • Extension of the validity period is possible with an additional charge. For 6 months extension $50 and 12 month $100 applicable.
  • Check-in and Availability:
      • Check-in days may be applicable; please check the resort page for details.
      • Accommodation is subject to availability, peak dates are not included in the voucher. 
  • Offer Inclusions:
      • This voucher is for accommodation only; it does not include travel, insurance, or meals.
      • Under certain circumstances, the resort reserves the right to provide alternative accommodation of equal or greater standard. 
  • Restrictions:
    • The voucher cannot be combined with any other offer.
    • It is not redeemable for cash.
    • The voucher is non-transferable.

 

  • Cancellation and Rescheduling:
    • If dates are confirmed and a request for cancellation is made, the deposit will  not be refunded back.
    • If notified 30 days prior to check-in, a one-time reschedule can be offered within the voucher expiration.
    • If notified less than 30 days prior to check-in, 50% extra of the booking fees will collected for reschedule. 

 

These Terms are subject to change without notice. Please check our website for the most up-to-date information. By redeeming the voucher, you acknowledge and agree to these Terms and any modifications thereof.

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